Founded over 25 years ago as General Electric’s global capability center, Genpact has transformed from a lean process specialist into a technology-forward service provider. Its historical growth, driven by enduring client relationships and process intelligence, now intersects with a strategic pivot towards AI-enabled agentic operations—accounting for nearly a quarter of revenues in 2025. Financially robust, with improving margins and strong cash flow generation, Genpact balances capital allocation amid evolving competitive pressures and regulatory complexities. Market watchers should monitor backlog trends and execution on AI integration as key determinants of growth trajectories.